Things

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Customer Service

Customer (and Partner) Service is something that for me gets regularly pressure tested and often speaks to the underlying philosophy and values of an organisation. Although there is a full spectrum of experiences we receive as customers, it’s really the edge cases that resonates and lingers. The 10% awesome or 10% terrible customer service, most […]

TID

The CxO conundrum. CTO, CIO…CDO I’ve been asked a tonne about this over my career, the CTO, CIO, CDO…what do these titles mean and don’t they cross over? Well?  Yes and no, actually not a lot actually. Let’s go from T to D. There is not right / wrong, big / small. But here is […]

On Ramps

On Ramps… the ability to join, an entranceway. I’ve worked for a few companies that have a policy that goes along the lines of: Our recruitment targets are engineers who have 2-3 years experience. WTF? Who gives them the 2-3 years? This isn’t just a pondering, it’s actually a, who exactly is going to give […]

Soft Edges

As humans we seem to engage in a never ending dialog around who should, when and why? A constant conversation that often focuses on the process rather than the outcome. In my own world (a technology product delivery world), there has probably never been a better example than when does architecture end and technical design […]

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